Refund and Returns Policy
Return Policy –
You can return products purchased from Aawari within the specified return/exchange period i.e 15 days, except for our non-returnable products.
Create a ‘Return Request’ under “My Orders” section of Website. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode.
We offer pick-up facility in selected locations basis our courier serviceability.
If reverse pick-up option is not available at your location you can self-ship the product to u.
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.
Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.
We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on Website.
If you would like to exchange products purchased from Aawari, please follow below mentioned steps:
You can create exchange for products purchased from Aawari within the specified return/exchange period (check product details page for the same) under “My Orders” section of Website. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference.
Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.
Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
At any time, you can track the status of your exchange requests under “My Orders” of Website.
If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including the convenience fee, if paid online.
If you return an order delivered to you, order Convenience Fee will not be refunded. However, if you self – ship your returns, we will reimburse self – shipment charges based on Myntra ‘s Returns Policy. For accounts whose return behavior violates our fair usage policy, Convenience fee will be non – refundable irrespective of order value.
*Order value is calculated after applying discounts/VAT/GST or any other.
NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.